RETURN & REFUND POLICY
If our product does not perform as advertised, please notify us within 72 hours of purchase. Our customer support staff is available 7 days a week, and we will do our very best to make sure the product performs properly. Assuming you have notified us within 72 hours of purchase, if we are unable to resolve the issue within 3 days of you notifying us, we will refund your purchase price in FULL. Please note that you must provide us reasonable access to resolve your issue and we do not provide refunds for simply changing your mind.
If you are purchasing after having successfully installed a free trial version of WebWatcher, you are not entitled to a refund for any reason. Violation of the Company's Terms and Conditions void the Return and Refund Policy. Once you're refund has been processed, your WebWatcher account will be disabled and future retrieval of data will be unavailable for your account.
Please complete the following steps:
1. Please submit a request for a refund in writing by submitting a trouble ticket. This can easily be accomplished by logging into http://www.WebWatcherData.com and clicking the "Help" link.
So that we can make improvements to our products/services, we ask kindly that you please include the reason for the refund request.
2. You'll be notified by our Customer Support department when your refund request has been granted. If you did not purchase the Backup CD, your refund will be processed.
3. If you purchased the Backup CD option, you must return the CD and its original packaging before your refund will be processed. The return package must be postmarked within 10 days of your refund request or your refund will not be processed. Shipping and Handling charges are not refundable.
Please allow 2-4 weeks for postage transit and processing.
Please send the package to:
4640 Admiralty Way, Suite 1140
Marina del Rey, CA 90292
IMPORTANT: You must include your order number
either on the box/envelope or within the packaging material.