Careers

If you are an ambitious, passionate marketer looking for the opportunity make the world safe and productive, this position is for you.

Awareness is growing fast and is looking for a full-time marketing manager to create and execute on marketing strategy for its two B2B software brands: Veriato and InterGuard. The Marketing Manager will play an important role in executing the company’s marketing strategy. They will create and produce content and materials, lead online marketing projects and event operations, and will be responsible for various marketing-related research projects. Our ideal candidate is a creative individual, with substantial writing skills and strong technical orientation.

We are a small, highly collaborative marketing team so you’ll need good people skills and a great sense of humor to feel at home.

Job Responsibilities

• Maintain the company’s marketing collateral to always reflect the latest updates
• Manage marketing operations such as email marketing, branding, content marketing, lead qualification & nurturing and automated marketing campaigns
• Track and report on performance of marketing campaigns
• Coordinate marketing events including trade shows, conferences, and awards
• Manage the editorial calendar promoting thought leadership across blogs, videos, articles, etc.
• Develop a wide range of sales enablement collateral (decks, one-pagers, landing pages, case studies), etc
• Conduct competitive analysis, stay up to date with industry news and trends
• Be an all-around team player, working with other teams and bringing forward new ideas

Requirements

• At least 3 years experience in content, digital advertising, communications and previous marketing roles in B2B software
• Passionate about writing creative, performance-driven content
• Proven experience as a marketing manager or similar role, preferably in a B2B software company
• Ability quickly to grasp complex technical concepts and make them easily understandable in text and illustrations
• Ability to work both independently and as a team player
• Strong storytelling, creative and project management skills
• Strong analytical skills with a goal-oriented attitude
• Experience with CRM and Marketing Automation tools (Hubspot & Salesforce preferred)
• Experience with Canva/Design tools – Advantage
• BA degree in Marketing / Communication or relevant field – a significant advantage

Location

Our offices are in NYC, Westport CT, West Palm Beach, and Vero Beach, FL but this role is fully remote.

If you’re a high-energy enterprise sales professional with a track record of successfully selling in the cybersecurity industry we’d love to talk with you.

As the Enterprise Sales Executive, your primary responsibility is new business development at the enterprise level. The right candidate will thrive in taking ownership and developing a business in an entrepreneurial environment, building trusted relationships and managing the sales process. In this role, you will use your technical sales abilities to open doors and present the suite of enterprise products to prospective customers, and will be able to translate those technical features and benefits to the business buyer to close the deal.

Job Responsibilities

• Build and own the market in your territory
• Develop and evolve relationships with existing accounts to grow client revenue
• Build long-term trusted partnerships with clients and reselling partners
• Proactively seek new business in market, as well as upsell and cross-sell existing clients
• Become an expert on Awareness Technologies’ solutions to effectively consult with C-level management and match customer needs with available solutions
• Demonstrate a consultative sales approach with the ability to connect solutions and new ideas for a successful client experience
• Deliver compelling presentations to a variety of audiences remotely using visual aids, online demos and other resources
• Advocate for your clients to ensure that they receive the gold standard in customer service
• Maintain high touch communication with key clients, including weekly/monthly updates, and quarterly QBR’s.

Requirements

• 5-10+ years of Enterprise Sales experience successfully selling into enterprise accounts
• 5+ years’ experience in cybersecurity sales
• Proven track record of performance in exceeding goals, and growing the business
• Strong territory planning skills and ability to develop and execute both territory and account-based strategies
• Excellent Professional verbal and written communication skills
• Strong interpersonal and communication skills
• Strong listening and presentation skills
• Experience working with Cybersecurity and/or Information Technology markets and clients
• Skilled at navigating an organization from the security architect to the CXO
• Experience negotiating 100k+ multi-year contracts

Location

Our offices are in NYC, Westport CT, West Palm Beach, and Vero Beach, FL but this role may be local or fully remote.

Our industry leading products, Interguard, Vision and Cerebral products help organizations manage challenges related to insider threats and worker productivity. Our aim is to become the go-to product in the insider threat and productivity management space.

As a product manager, you will lead the charge in steering the product in the right direction while keeping the commercials healthy.

Job Responsibilities

• Develop the vision and strategy for enterprise B2B products
• Thoroughly research the space, conduct 4P & 4C analysis and develop key strategies and differentiators to help Awareness achieve the leadership position.
• Develop product pricing.
• Be responsible for translating that vision and strategy into concrete roadmaps and goals, and working with your team to execute.
• Be responsible for collaborating across teams/orgs, driving ambiguous areas from start to finish, and communicating the team’s strategy, vision and progress
• Work closely with product marketing to set the right messaging and ensure that the message reaches the enterprises
• Deliver on metrics set by the Management
• Develop metrics required to keep analyze product’s commercial performance

Requirements

• Minimum of 4-5 years experience as a Product Manager, with at least 1 year in a dedicated Growth position preferably in information security and/or workforce productivity space

Location

Our offices are in NYC, Westport CT, West Palm Beach, and Vero Beach, FL but this role can be remote with periodic (post pandemic) travel to NY and/or FL..

Our ScreenTime and WebWatcher products help parents keep their kids safe as they explore the online world. Our aim is to provide a differentiated experience that is brand-forward, smooth and focuses on the joy of parenting while keeping the kids safe in the online world.

As a product manager, you will lead the charge in steering the product in the right direction while keeping the financial and operating dynamics of the product and brand healthy.

Job Responsibilities

• Develop the vision and strategy for online parenting on Awareness (WebWatcher and ScreenTime) through monitoring and other offerings ultimately making Awareness the go-to brand in this space.
• Using data analytics, marketing, competitive knowledge, and product expertise, you will be responsible for translating the vision and strategy into concrete roadmaps and goals, and to execute.
• Collaborate across teams to drive strategy and operational accountabilities from start to finish, communicating and aligning the team’s strategy, vision and progress.Thoroughly research the space, conduct 4P & 4C analysis, and develop key strategies and differentiators to help Awareness achieve /maintain a leadership position.
• Work closely with product marketing to set the right messaging, pricing and positioning to ensure placement and achievement of financial and performance expectations.

Requirements

• Minimum of 4-5 years experience as a Product Manager, with at least 1 year in a dedicated Growth position.
• Experience in driving research to understand consumer (parents) needs. Familiarity with behavioral and game mechanics in user research and experience preferred.
• Strong understanding of consumer user acquisition and retention.
• Strong ability to use metrics to inform decision-making, specifically Google Analytics, A/B testing, and SQL, to drive product strategy and feature prioritization.
• Possess strong verbal, written and visual presentation abilities to translate vision into product requirements as well as communicating with the external audience including parents.
• Friendly and a true people lover with an ability to build rapport and credibility across multiple teams including technology, creative and operations.

Location

Our offices are in NYC, Westport CT, West Palm Beach, and Vero Beach, FL but this role can be remote with periodic (post pandemic) travel to NY and/or FL.

The Senior Support Technician complements our Support team by solving challenging issues regarding post-sales, installation, troubleshooting, configuration, and usage of our software. Customer Support excellence is mandatory. You will troubleshoot and provide Solutions via e-mail or phone calls, including installs, upgrade and migrations, meeting assistance requests from customers with courtesy and respect always, no matter how trivial or complex the request may be or how inept the customer may be. The Senior Product Support Technician reports to the Director of Support.

Job Responsibilities

• Multitask by taking support phone calls and responding to support e-mail simultaneously.
• Prioritize e-mail tickets by age and reply in a timely manner.
• Collecting information from customers experiencing the issue, analyzing performance logs, establishing a hypothesis, testing it, and implementing a corrective solution for the customer.
• Demonstrate patience and try to refine a technical problem into consumable advice.
• Provide excellent written and verbal communication skills with attention to detail.
• Perform remote sessions, as indicated by the nature of the issue, or at the customer’s request.
• Provide timely follow-up to assure customer satisfaction that issues are thoroughly resolved.
• Consult with colleagues/techs to provide or gain assistance.
• Escalate difficult cases to development to provide comprehensive solutions.
• Document and share unusual issues and solutions with colleagues and management.
• Establish good relationships with all departments and colleagues.
• Inform management regarding issue trends, and difficult or unsatisfied customers.
• Recommend optimum hardware to customers for their environment.
• Onboard users to the software, and/or provide initial training in the use of the software.
• Maintain satisfactory performance and attendance to meet departmental expectations.

Requirements

• 5+ years Windows troubleshooting experience.
• Expertise in Microsoft Windows operating systems 7.0 to 10 as well as Server 2016 and above.
• Able to navigate in MAC OS 10.11 and above.
• Demonstrated ability to provide outstanding customer support.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Outstanding documentation skills.
• Excellent written and verbal communication skills
• Spanish speaking a plus
• AA/AS degree (preferably technical), technical certifications, or equivalent work experience

Work Experience

• Microsoft Active Directory and related technologies: DHCP, DNS, Group Policy, Security Groups
• TCP/IP
• Routing
• Firewalls
• Virtual Environments
• Microsoft SQL knowledge is a plus.

Location

Our offices are in NYC, Westport CT, West Palm Beach, and Vero Beach, FL but this role can be remote with periodic (post pandemic) travel to NY and/or FL.